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All bookings are confirmed by email or text message, as well as several reminders prior to your hair appointment. Any cancellations made within 48 hours of your appointment are subject to a cancellation fee. No appointment can be made until the cancellation fee is paid. Credit cards are required to make appointments, and this will be the card we charge for the cancellation fee.
Any No Show to appointment can result in your credit card being charged the full amount of your service booked.
At Raven + Rose, we understand that life happens. When you cancel or no-show to an appointment, it sucks. Please be considerate and let us know when you can't come to appointment, so we have time to fill the empty slot. Communication is key, and often times we use discretion for each situation. We don't want to charge you a cancellation or no-show fee, but it's a simple way to protect the integrity of our business and provide the best service possible.
We are asking our guests to refrain from bringing extra friends, or children to your appointment. Our salon is cozy, and there isn't much room for unscheduled guests.
But because life happens,
Children are allowed at your hair appointments if they are over the age of 7. Please let your stylist know if this needs to happen. If during the appointment, behavior is an issue, the stylist may ask you to schedule an appointment when childcare is available for next time.
We ask our guests to not bring smaller children and babies to their hair appointments. We love seeing your children, but they are probably less happy to sit quietly for a few hours.
We try our best to provide a relaxing environment for our stylists and guests.
At Raven + Rose, we are available to answer your questions, and appointment requests during business hours.
Business Hours: Tues-Friday 10-5
All inquiries will be answer within 24 hours of the next business day, if not during the above hours.
We love time with our families as well and cherish our days off as much as everyone else.
Raven + Rose accepts all major credit cards and Cash.
If you do pay via Venmo or Paypal we ask you keep the description to emoji or picture only
Gratuity is always appreciated by never expected.
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